Privacy Policy

1. Information We Collect

Frozen Chicken Exporters collects information you voluntarily provide when you submit an order, request a quote, or contact us. This includes your name, company name, email address, phone number, country, and any product or order requirements you specify.

We do not collect sensitive personal data such as government identification numbers, financial account information, or health-related data.

2. How We Use Your Information

We use your information solely to:

• Process and respond to your order or quote request
• Send confirmation and follow-up communications related to your inquiry
• Prepare export documentation for confirmed orders
• Improve our services and website experience

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

3. Data Sharing

Your data may be shared with:

• Logistics partners — for shipping and customs documentation on confirmed orders
• Email service providers — for sending transactional emails (confirmations and notifications)
• Government authorities — where required by Brazilian export regulations or destination country import requirements

All third parties are obligated to maintain the confidentiality of your information.

4. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations. Typically, inquiry data is retained for 2 years, and data related to confirmed orders is retained for 7 years to satisfy export and tax record-keeping requirements under Brazilian law.

5. Cookies and Analytics

Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies or advertising cookies. If we introduce analytics in the future, we will update this policy and provide appropriate notice.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention obligations
• Withdraw consent to marketing communications at any time

To exercise these rights, contact us at the email address listed on our Contact page.

7. Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All data transmitted via our website forms is encrypted using TLS.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact

For any privacy-related questions or requests, please use the contact form on our Contact page.